Tutoring Program Manager job posting, University of Rochester

The description for the Tutoring Program Manager position is posted on HigherEdJobs.

Position Summary:
Reporting to the Assistant Director of Tutoring and Workshops, the Tutoring Program Manager is responsible for all programmatic and administrative facets of the Tutoring Program in the Center for Excellence in Teaching and Learning, which is Arts, Sciences and Engineering’s course-specific peer education platform. The Tutoring Program Manager designs, delivers, and evaluates programming to serve the academic needs of the AS&E’s undergraduate population. Responsible for all tutoring communications and logistical operations, this position connects undergraduate tutees to appropriate services, trains and supervises undergraduate and graduate tutors, and maintains strong partnerships with faculty and staff.

Student Employee Development and Management

  • Recruits, hires, trains, and manages 75 - 100 undergraduate and graduate student employees yearly
  • Designs and delivers a credit-bearing peer education course, typically organized as two sections each semester serving approximately 20-35 total students
  • Develops the professional skills and experience of student employees for future success in graduate programs and in the job market through detailed performance feedback
  • Designs and implements advanced job opportunities for tutors to cultivate their leadership skills
  • Crafts individualized and opportunity-specific letters of recommendation for student employees seeking grants, fellowships, and post-graduate employment
  • Designs and leads evidence-based tutor training sessions upon request to offices and academic departments across AS&E and the School of Medicine and Dentistry
  • Consults with AS&E academic departments upon request regarding undergraduate Teaching Assistant program policies and training to promote quality evidence-based peer education

Academic Undergraduate Success

  • Provides confidential counseling to students seeking academic resources
  • Coordinates with a network of other university offices to design and deliver student-specific support aimed at student efficacy and retention in specific courses, majors, and AS&E
  • Works closely with AS&E academic departments to design programming that aligns with discipline-specific coursework and major requirements and promotes students’ academic success
  • Manages the Tutoring Zone, establishing appropriate procedures and policies and making logistical decisions about hours of operation, supplies, and staffing to create a positive and productive space for student learning
  • Designs outreach strategies based on internal data, benchmarking, and research that proactively target undergraduate students who could benefit from tutoring services, with special attention to historically underserved student populations

Program Research and Assessment

  • Conducts internal assessment by designing and administering student surveys, tracking institutional data, and coordinating AS&E assessment working groups in order to make programmatic recommendations to the Assistant Dean and Executive Director of CETL
  • Analyzes large data sets to identify positive and negative trends in peer education, student learning and achievement, and at-risk student groups in order to make programmatic recommendations to the Assistant Dean and Executive Director of CETL
  • Conducts research to support programmatic initiatives and benchmarks the Tutor Program to the programs and services of similar institutions to evaluate and adopt evidence-based best practices
  • Compares competing appointment/employee tracking software and consults with developers to implement the best software products for the current program model in order to maintain detailed records and extract important assessment data for short and long-term program assessment
  • Reviews contemporary peer reviewed articles for best practices in teaching, learning, and employee management and disseminates this information to CETL colleagues when appropriate
  • Attends professional conferences (focused on higher education best practices and shares these experiences with CETL colleagues for departmental professional development


  • Manages the efficiency, accessibility, and visibility of the program through multiple software systems and the program’s overall digital presence
  • Provides support to the other branches of CETL through research, event participation, and general consulting
  • Other duties as assigned

Bachelor’s degree from an accredited institution with at least two years of experience in a position which demonstrates project management skills and the ability to work with minimal supervision. Strong verbal and written communication skills.

Preferred Qualifications
Master’s in education or an appropriate area of specialization such as counseling, advising, student development, higher education or other closely related disciplines from an accredited institution. Two or more years of experience supporting and/or supervising undergraduate students through instruction, academic advising, student affairs, or another higher education role. Ability to establish strong working partnerships with diverse faculty, staff, and students. Ability to collect, manage, and analyze large sets of confidential data. Experience working in a teaching and learning center, experience teaching, and/or knowledge of instructional strategies to promote learning.

To be considered for this position, applicants must apply online using Job ID 213898 @ http://www.rochester.edu/working/hr/jobs/ and include a cover letter and cv or resume.